Communicate,
connect, convert.
From send in seconds SMS, to advanced mobile messaging services like RCS, WhatsApp and mobile journeys, Esendex has been helping businesses to send great customer communications for over 20 years.
Think friction-free customer support, notifications and reminders, collections and payments, and marketing and promotions that delight.
Trusted by 46,000 customers to deliver world class mobile messaging services
Next-level business messaging services: we’ve got you covered
Have natural, engaging conversations that span the customer journey, whether it’s with our quick-start platform, best in class API or flexible integration options.
SMS
Easily send and receive text messages to any country in seconds and at scale.
Rich Communication Service
Use rich media to help your message and brand stand out from the crowd.
WhatsApp Business Platform
Talk to customers all over the world with ease when you use WhatsApp. Utilise features like images, videos, interactive buttons, automation and more to enrich your conversations.
Landing pages
Create journeys that convert, from collections and payments to feedback and more.
Send, receive and track emails easily and confidently with our fully managed service.
SMS Surveys
An efficient and effective way to reach your audience and receive instantaneous feedback
Professional Services
Need help solving a particular challenge? We’re here to support you.
Fuelling growth with better business messaging
As a frontrunner in the SMS space, we’ve never stood still and continue to develop solutions that support our customers to send over 5 billion messages a year. Click on the sections below to explore how our mobile messaging services can help you send smarter notifications, offer more collaborative support, create conversational marketing campaigns and deliver frictionless commerce.
With an SMS delivery speed of five seconds, and messages typically opened within 90 seconds, send important information, prompts and reminders that won’t be ignored.
Take notifications to the next level using rich media such as images and videos, and be where your customers are with WhatsApp.
From automated messages and chatbots with the option to escalate to a live agent, help customers to get answers to their questions as quickly and efficiently as possible.
No more queues, tickets and frustrated staff and customers; just smart support that will make your organisation stand out from the crowd.
Get your marketing messages straight into your customers’ hands, using offers and alerts to drive action.
Take your campaigns to the next level and create compelling experiences that drive conversion using two-way chat, rich media, personalisation and more.
Add value and simplify the buying process using mobile commerce. Collect payments, provide conversational customer support at checkout or send simple sales and product preview alerts, all whilst delivering a superior customer experience.
Mobile messaging your customers will thank you for
Click below to find out more about the different types of messages you can send via our business messaging services and solutions.
Surveys and feedback
Alerts and notifications
Marketing promotions
Reminders
Payments and collections
Multi-factor authentication
Internal communications
“The SMS donation has really allowed us to communicate more often and in a cheaper and quicker way.”
Alex Cross, Fundraising Manager, Guide Dogs Australia.
Esendex: The global leader in conversational business communication
20+ years of experience
With decades of industry experience working with businesses of all sizes, we’ve got you covered. Use our quick-start platform or developer-loved APIs, or if you need something unique we can work with you to create a solution tailored to your business needs.
Industry-leading support
We’re dedicated to helping our customers transform their business communications and meet their goals. Plus, we’re a global provider that provides local support so you’ll always speak to a real person in your country.
An expert partner you can rely on
From global resilient routing and regulatory compliance to in-country expertise, our customers partner with us for our person-to-person support, whether that’s for our strategic, technical or channel expertise – or all three.
One-on-one with everyone
Our direct connections to all major networks ensure you can reach anyone on the planet in seconds – via the most secure, compliant and highest-quality routes available.
Flexible, scalable options
Choose an option that suits you, whether that’s our quick-start platform, our best-in-class API or seamless integration options. Enabling business messaging is quick and easy with Esendex.
Solutions designed for you
If you have particular business objectives that a turnkey solution cannot meet, our Professional Services team will translate your brief into a reality.
What it’s like to partner with us…
With extensive experience across sectors, a commitment to building and maintaining strong customer relationships, and an industry leading NPS score of +49, we’re the first choice for many. Here’s what some of our customers have to say about working with us…
SMS for shift filling to save time
Bupa Care Services is Australia’s largest private operator of residential aged care facilities. Bupa has over 5,000 employees and provides care services to more than 5,800 residents across 62 homes. Bupa Care Services began using Esendex in 2009 and now relies on SMS services for staff rostering, follow up care and sending motivational messages to boost staff morale.
“Using SMS has saved us time and effort which allows us to focus more time on caring for our residents.”
Nurse, BUPA Care Services
Implementing SMS to improve business communication
Joining a list of over 20,000 other businesses we’ve worked with, CTI logistics decided to implement SMS to improve their business communication. Since signing up for our services in December 2013, SMS has become an integral tool in facilitating a smooth process of communication internally and externally.
“The system was so easy to implement and train staff on, once they’d sent one or two messages the benefits were there for all to see.”
Richard Van Der Kroef, CTI Logistics
SMS as a helpful tool for young patients
EACH is one of only a handful of World Health Organisation approved Health Promoting Health Services in Australia. For over 40 years, EACH has implemented services and programs based on methods of peer support in our community. EACH Youth and Family Services have been using our Echo platform for six months, to connect with young Australians.
“We try to be as creative and innovative as possible when communicating with young people and this has really allowed us to do that.”
Rhianna Perkin, Team Leader, Each Youth & Family Services
Discover more content
Blog
SMS Laws in Australia
Businesses can get slapped with millions of dollars worth of fines for violating spam laws if they aren’t careful. It can be a little unclear when implementing SMS strategies where to draw the line between effective marketing and spam
Essential Guide
What is WhatsApp Business Platform?
If you’re considering adding WhatsApp Business Platform to your customer communications stack, you may be wondering how best to use it.
Essential guide
The power of SMS marketing
SMS is a popular addition to a marketer’s toolkit. But what does it take to successfully launch an SMS marketing campaign? Here’s everything you need to know and the power of this channel.
Let’s start sending, together.