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WhatsApp is the world’s favourite messaging app, yet only 38% of businesses are connecting with customers via this channel. Ready to take your conversations to the next level?
Conversation Powered by Your Customers
From SMS and WhatsApp to multi-channel mobile journeys, Esendex helps you deliver business messaging that puts the power in your customers’ hands. Create conversation and true engagement with customer-led communications.
Trusted by industry leaders to deliver world class mobile messaging solutions
The solution to your problem, is innovative communication
SMS Laws in Australia
Although SMS marketing has proved very effective, businesses can get slapped with millions of dollars worth of fines for violating spam laws if they aren’t careful.
It can be a little unclear when implementing SMS strategies where to draw the line between effective marketing and spam.
Omnichannel Communication Mix
Our Omnichannel Chat platform enables you to keep track of all consumer conversations.
Manage all of your customer interactions in one place, allocate conversations to specific staff members and create groups to monitor chats. Our system can integrate into existing CRM’s and combines SMS, WhatsApp, RCS and Email into one dashboard.
SURVEYS & FEEDBACK
Consumer data collection
Our Mobile Journey feedback retrieval and survey solutions are built with usability and conversion optimisation in mind. We work with you to create a branded environment that achieves optimum responding percentage to your questionnaires’.
Payments & Collections
The Esendex Mobile Collections and Mobile payment platforms utilise machine learning to instigate non-invasive collection processes via mobile-led communication.
Our system empowers your debtors with the power to make full payment or schedule a payment plan via an easy to use interface with your branding.
Client & Patient Reminders
Prevent customers and patients from missing appointments; employ an automated notification system that your stakeholders find useful and easy to use.
We have a range of options to notify clients of upcoming consultations, from an SMS with dates and contact number to carefully crafted mobile landing pages with rescheduling functionality – we have the solution best suited to your organisation.
Staff and Supplier Communication
Efficiently communicate with your staff. Our internal mobile-led communication solutions are quick to use and cost-efficient.
Most importantly, we will work with you to build a strategy that heightens engagement and morale.
3rd Party Software integration
We are committed to fitting into your existing communication strategy or CRM platform. We have an extensive array of API integrations and partner-specific Esendex plugins. Don’t see what you need? Let us know; we’re always looking to expand our capabilities and software integrations.
Why you should join us
We are a ISO 27001 registered firm, and we are committed to keeping our client’s data safe.
Rated ‘Excellent’ by clients
We invest in our staff who return the favour by providing our clients with elite customer service.
Plug in and play
We fit into your world. We can easily integrate into most platforms or CRMs.
Robust and easy-to-use platform
If you need a platform for business communication, our system allows you to send and receive all communications online.
Real-time message processing
Esendex is committed to processing 90% of your messages in 5 seconds and 95% within 20.
Omnichannel communication mix
Build a omnichannel experience for stakeholders. Combine SMS, WhatsApp, Bots and more. With automated contact communication preferences.
Download detailed analytic reports to understand communication success or import results straight into your preferred tracking system.
Local support when you need it
Our team of technicians are based in Melbourne, Australia and are available in local business hours.
A very easy and straight forward system to use. With the added bonus of being super cost effective. It has not only improved our daily reminders but also our interaction with our patients.
Highly recommend Kyle for his ongoing friendly and professional support.
One happy NZ customer
Excellent customer support and extremely easy to use. I have recommended Essendex to others.
Additional resources to explore
The latest from our blog
- WhatsAppThe WhatsApp business API has provided an exciting and engaging new way for businesses to send their audiences richer message content. But what are the main factors to consider before implementing the platform? Here’s everything you need to know about the newest player in the business communication market.
- HealthcareFrom reduced appointment no-shows to better patient trust and the overall experience, here are the top 7 benefits of using WhatsApp Business Platform in healthcare.
- RetailA robust business continuity plan ensures your retail organisation stays afloat despite disruption. Here’s how WhatsApp Business Platform can help.