The importance of the human touch
At a time when more people than ever need to navigate financial challenges, context-aware messaging, flexibility, and smart technology lets consumers manage debt on their own terms.
About the research
In our recent survey, we asked 5,000 consumers from Australia, Belgium, France, Germany, Italy, The Netherlands, Spain, the UK and the USA, about how and why they contact businesses and what channels they prefer to use.
Our global research highlights:
- Consumers prefer to receive official paperwork electronically rather than via letter post
- Patients and debtors are looking for opportunities to sort and manage their own affairs
- How AI can be used to support empathetic customer care while saving valuable resource time
If you’d like to find out more about using technology as an enabler for secure financial journeys or consistent patient experiences across platforms, download your copy to discover more.