Triggered Email And Mobile-Led Communication

Combine email and mobile communications for optimum engagement—our triggered email automation sync with your Esendex suite of communication tools. Our service enables automated preference configuring – send out comms via eDM and SMS. Our technology will track which method gets the highest engagement for each contact or segmented audience; once the information has been collated, the preference will be noted in your CRM or Esendex platform. Another benefit of integrating communication channels is to notify clients of important emails by text. You can also provide a secure authentication via unique SMS password delivery, so your information is only viewed by the intended recipient.

There is a dapper older gentleman, much swag, lovely suit. He has a cup of tea or coffee. He has his hand ready to write with a pen. He is looking at his phone but his laptop is also open and he is sitting at a fancy desk. He has received an email, his name is 'Mr. Whale' The email is indicating merge tags used to input personal details and monies owed. It has a link for Mr Whale to schedule a payment plan.

Combining your communication methods in one system allows you to configure the right omnichannel mix for your audience. Viewing data and analytics of engagement from each channel equips you with the power to communicate your message more effectively. Let our team of engagement communication specialists assist you in crafting cut-through multichannel comms with purpose.

How can adding Email to your Esendex solution help you?

Debt collection

Ensuring your client campaigns have a similar look-and-feel is important for branding but can also increase success in collecting more quickly.

Within the financial industry, It’s essential to exhibit professionalism and authority. A disjointed brand experience could be viewed as an indicator of fraudulent activity by a debtor. Integrating eDM, SMS and other comms in one system can ensure your communication is kept on brand and is stored and replied too, collectively.

Our workflows can also provide communication preference data that will aid agents and ensure each debtor is contacted in the most efficient method.

Official notifications

Heighten your email open rates by automating triggered action that notifies recipients of important emails by SMS.

Some businesses, such as conveyancers and real estate agents, require critical time signatures and other information. Integrating SMS and email through the Esendex system can guarantee your information is delivered and replied too, on time.

We also have ‘intelligent attachments’ functionality, which will help you send personalised documents to each client.

Public Notices

Notify residents of upcoming inconveniences as efficiently as possible by combining SMS and Email in one campaign.

Monitor through the Esendex platform, which recipients have not acknowledged the communication and reply via their chosen form of communication.

By simplifying the process and tailoring it to their preference, your audience will be more likely to engage.

Appointment reminders

By coupling mobile-led comms and emails, your customers will always know when their appointments are and will have the ability to reschedule quickly.

This functionality reduces missed appointments and maximises your earning capacity. With the current restrictions on how many customers beauticians and barbers can have at one time in Australia, it’s critical to minimise any potential loss in earnings of missed appointments.

Some psychologists and other health providers are requesting a SMS confirmation before securing any appointments.

Logistics and delivery updates

Create a systematic communication journey to provide important delivery updates to your customers awaiting packages.

While some updates only need to be emailed, important questions like ‘Are you home today?’ or ‘Can we leave your letter unattended?’ can be sent via text.

With all of the communication tools integrated together, your customer service agents can keep track of all of the logistical information in one place.


Achieve success with marketing promotions by coupling SMS and eDM. Integrate both with your CRM, or use our powerful, easy-to-use platform.

Create purposeful campaigns with multi-faceted automation, with each contact understood better by tracking communication channels open rates.

Use our merge tags to personalise communication in a beautifully branded experience, ensuring each piece fits together seamlessly.

Why choose Esendex?

Join the trusted European leader in business communications.
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Engage better

Utilise our robust merge tag and personalisation features to provide content by pulling in recipient details.

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Monitor campaign effectiveness

Directly download analytical reports on client engagement or upload to your current CRM.

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Craft communication solutions

Our team of designers, developers and engineers can work together to craft a communication solution that meets your business needs.

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Cut costs

Manage your campaigns efficiently by emailing at the right time to save costs.

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Create the right mix

Build a true omnichannel experience by combining Esendex’s full suite of products; Email, SMS, mobile journeys and IP messaging.

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Local support when you need it

Local Australian team, backed by an even larger international company.

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Smarter workflows

Automatically collect client communication preference data and create triggers to update CRM contact details to improve future communications.

Are your email documents secure?

If you are sending a confidential document that calls for high security or read receipt,( i.e. policy details, contracts, dismissal or formal warning etc.) Integrating Esendex Email and SMS authentication provides you with security and official records of accessing data.

Email your recipient, and they will also be sent a unique password via SMS. Once they download the attachment, they can enter their password, and you can be confident they have read and accessed their information.

We’d love to hear from you

Let us know how we can help

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