CHANNELS
IVR and IVM voice solutions
Increase productivity, reduce cost to serve and deliver a great self-serve customer experience.
Why use IVR and IVM?
81%
According to the Harvard Business Review, 81% of all customers (across industries) attempt to take care of issues themselves before reaching out to a live representative.
77%
77% of customers say they view brands more positively if they provide self-service options for customers looking for support. (Vanilla Forums).
Business benefits of IVR and IVM
Reduce call wastage
Pre-qualify customers by asking them to confirm their details before transferring them to an expensive call centre agent.
Data capture and payment processing
Our automated service supports light touch and ethical data capture and payment processing (or other transactional process) so users can self-serve, or be transferred when live agent support is required..
Proactively connect with customers everywhere
Take control of engagement with outbound communication. Make it effortless for agents to track customer conversations across multiple channels including SMS, email and WhatsApp.
Voice Broadcasting
Use pre-recorded voice messages to engage your customers and easily create, schedule and send mass calls and voicemails to all contacts at once.
Straightforward set-up
Deploy at speed whether your call centre team are remote or are based in call centres.
Highly customisable
Define and easily customise menus based on key (DTMF) or voice.
Increase engagement
Deliver personalised customer experiences across any digital channel.
Virtual agents
Provide instant answers with self-service chatbots.
Let’s start sending, together.
Discover the full power of our mobile messaging platform.
