Results for Customer Service

12 February 2026

Delay to Departure Report: The best and worst routes for flight delays in Australia

With the summer travel season in full swing, Esendex’s latest research has revealed which Australian airports, territories, and flight routes are the most affected by delays - and which are the most

12 February 2026

31 January 2026

Using automation to improve customer experience

Customer Service

Did you know that 58% of consumers would pay more for a better customer experience (CX)? And according to our recent global survey of 5,000 consumers, the top factors people associate with an excellent

31 January 2026

19 September 2023

What does great customer service look like?

Customer Service

Your next step is bringing all of that together to create an omnichannel experience. So, even if your customers start their journey on one channel and finish on another, their experience remains seamless and consistent.

Customer Experience

19 September 2023

Results for Customer Service

Topics

Delay to Departure Report: The best and worst routes for flight delays in Australia

Using automation to improve customer experience

What does great customer service look like?