Frequently Asked Questions
Am I locked in to a contract?
No, you are not locked in to any contract. You will be billed monthly and can cancel your plan anytime.
Are there any set up fees?
No. There are no set up fees to use our platform. You only pay for the monthly plan you signed up for (and any additional SMS credits you used), or the messages bundles you purchase if you are using Pay As You Go.
How is my data secured?
At Esendex, we pride ourselves on our security and reliability and have taken a number of measures to protect all data to the highest standard. We are ISO27001 certified – an independent security standard setting a framework for establishing, operating, reviewing and improving Information Security Management. This ensures all customer data is protected to the highest standard, so you can rest assured that all your details are safe with us.
How long would it take to set up my account?
In no time! All accounts are set up instantly and can be up and running in minutes.
Can I receive replies?
With our Business plan you’ll be assigned a virtual mobile number and be able to receive replies on our platform in real-time. The number is dedicated to your business only, and remains yours until you choose otherwise.
How many characters can I send in 1 SMS?
There are 160 characters in 1 standard SMS message. It is possible to send longer messages, it just means that your message will use 2 or more SMS credits. When you type the message on our online platform, you will see the character count change and it will let you how many SMS credits it will use. If you use unicode (such as emoji, symbols or characters with accents), they will take up more characters than standard text.
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Why choose Esendex?
Whether you use our intuitive online platform, or our lightweight and robust API, you’ll be able to start sending messages really quickly.
Use with your software
Being able to send SMS straight from your normal, everyday software is efficient and easy, with over 1,300 ready to use integrations available.
Send messages securely
Esendex uses direct network connections, so your messages don’t change hands before reaching customers – and we’re ISO 27001 accredited.
Local, expert support
Our customers rate us 9/10 for our excellent customer service, from getting you started to getting the best results from your campaigns.
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