Mass SMS alerts and notification system
Employing a Text Message Alert strategy ensures your staff are informed instantly of emergencies, server faults and other important notifications.
An SMS notification system alerts stakeholders instantly to emergencies, technical faults and time-critical changes. The SMS can be triggered by a pre-defined action so the fault is attended to quickly. For example, a server crash could trigger an SMS to IT engineers. Or when a client’s website crashes or a customer’s travel plans get cancelled. If more information is required, the SMS alert can direct the reader to check their emails. In a ‘turn-off-phone-notifications’ world – an SMS is the answer to cutting through instantly. SMS receive significantly high open rates. SMS notifications have a 209% higher response rate than phone, email or Facebook (Source: Techjury).
SMS notifications aren’t just for emergencies; they are also an affordable and effective way to quickly notify many people about changes in circumstances. For example, notifying a University class that the class has been cancelled.
The Esendex software can even integrate with your internal communication system by API or plugin. It’s also imperative to ensure that the right group of people receive critical communications, unlike traditional contact methods such as outbound calling; SMS can be sent to a specific group of people for each triggered event.
Why use SMS for Alerts?
There are numerous reasons for using SMS over other forms of communication:
SMS are reliably and quickly delivered to handsets
90% of text messages are read within three seconds
Receiving text messages doesn’t require internet access
How to use SMS for alerts
Firstly, it is important to identify the uses for alerts.
Once you have established the use case, you need to understand the trigger. If there is something automated that can trigger an event, then it would be a perfect case to integrate our SMS API with your current system. Then every time the alert is triggered and SMS can be sent to the appropriate stakeholders.
If, however, the alert requires a human to make the decision, SMS can still be used to alert all that need to know. By using the Bulk SMS function, you can quickly, efficiently and effectively notify all concerned.
Why use Esendex?
For most emergency situations, reliability and speed is of utmost importance. At Esendex we have Service Level Agreement targets that we consistently beat which uphold us to these attributes. We commit to 95% of messages being processed within 20 seconds, and 90% of messages being processed within 5 seconds.
We also hold and maintain an ISO27001 certificate, an independent data security accreditation, which means that your data is secure and safe. You can be confident that when you integrate with Esendex your data is not under any threat of leakage or loss
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