Latest from the Esendex Blog

12 February 2026

Delay to Departure Report: The best and worst routes for flight delays in Australia

With the summer travel season in full swing, Esendex’s latest research has revealed which Australian airports, territories, and flight routes are the most affected by delays - and which are the most

12 February 2026

31 January 2026

How conversational banking is reshaping customer experiences

Financial Service

What is conversational banking? Conversational banking enables customers to communicate with banks or financial institutions using apps, chatbots or voice messaging. It provides a faster, more personalised

31 January 2026

Using automation to improve customer experience

Customer Service

Did you know that 58% of consumers would pay more for a better customer experience (CX)? And according to our recent global survey of 5,000 consumers, the top factors people associate with an excellent

31 January 2026

Is it time for financial services to adopt a multichannel approach to customer communication?

Financial Service

In our survey of 5,000 global consumers, we found that speed of response, willingness to help, and convenience were among the most important factors that contributed to a great customer experience. And

31 January 2026

18 December 2025

SMS vs WhatsApp: Which Channel is Better for Business Messaging?

SMS

Compare SMS vs WhatsApp for business messaging. See key differences, costs, engagement, and when to use each channel to improve customer communication.

18 December 2025

16 December 2025

Can you text 000 in Australia?

Critical communications

Can you text 000 in Australia? Learn why SMS to 000 doesn’t work, how to reach emergency services safely, and what alternatives are available.

Emergency sms

16 December 2025

15 December 2025

SMS Copywriting: 20+ SMS Tips to Trigger Customer Conversions (with examples)

SMS

Learn 20+ SMS copywriting tips to improve your SMS campaigns. Write clearer messages, boost engagement and drive action with these SMS tips.

sms, SMS Marketing

15 December 2025

12 December 2025

The Delivery Delays Report: Where shoppers are at risk of late deliveries

SMS

The final three months of the year are one of the busiest shopping seasons worldwide, known to retailers as the Golden Quarter. Spanning Black Friday and Cyber Monday through to the busy holiday season,

sms

12 December 2025

11 December 2025