Esendex is launching Multi-Factor Authentication

Topic: Guides, How to:, Security, Technical

Esendex has released new security initiatives to help organisations and individuals from ever-increasing cyber security threats. Following the recent rollout of fortified login and strengthened passwords, Esendex has now launched multi-factor authentication (MFA).

What is Multi-factor authentication? 

As part of the added security initiatives, Esendex has introduced multi-factor authentication (also known as 2-factor authentication). When multi-factor authentication is enabled, Esendex customers will sometimes need to provide a second authentication factor before being admitted into their accounts. This will be in the form of a one-time passcode (OTP).

How do I prepare for multi-factor authentication? 

In order to use multi-factor authentication, Esendex customers need to ensure that their users have the following ready and available:

  • A valid and unique email address 
  • Access to a mobile device capable of receiving SMS messages and/or able to use one of the many authenticator apps available (e.g. Google authenticator)

If you are an Esendex customer and do not have a unique email address or access to a mobile device please email [email protected].au

What does multi-factor authentication do? 

Multi-factor authentication acts as a login gatekeeper. Multi-factor authentication will monitor login behaviour and automatically decide whether it needs to challenge users for additional login information.

How do I enable multi-factor authentication? 

From the 21st of March MFA will be optional, however, it will become mandatory on the 21st April 2022. Therefore, it’s important that Esendex customers know how to activate it from within their Esendex account. 

To enable MFA Esendex customers need to follow these steps: 

  • Login to your Esendex account. 
  • Click on your username in the top right of your screen. 
  • This will take you to your profile section. 
  • Then scroll down to the “Multi-factor authentication” section.

Alternatively, you can watch our “How to enable MFA” instructional video here

This is a quick introduction to multi-factor authentication, however, if you’d like more information you can visit our: 

  • Security Initiatives page here 
  • Support page here

Esendex customers can contact our support team by emailing [email protected].au

Author Avatar
Maryanne Evans

Maryanne is the Marketing Manager at Esendex Australia. She is a passionate storyteller, a strategic disrupter and enjoys writing about herself in the third person.